Privacy Policy
Last updated: January 2024
Introduction
dawn-manta is committed to protecting your privacy and handling your personal information responsibly. This policy explains how we collect, use, store, and protect information when you use our website and services.
Information We Collect
We collect information that you provide directly to us, including:
- Name and contact details when you submit enquiries
- Information about your circumstances when you request consultations
- Documentation you provide during the consultation process
- Communication records between you and our team
We also collect certain information automatically when you visit our website, including browser type, pages viewed, and referring websites. This information helps us improve our services and website functionality.
How We Use Your Information
We use the information we collect to:
- Provide and improve our consultation services
- Respond to your enquiries and requests
- Communicate with you about appointments and services
- Maintain records as required for professional and legal purposes
- Analyse website usage to enhance user experience
Legal Basis for Processing
We process your personal data under the following legal bases:
- Contractual necessity: to provide services you have requested
- Legitimate interests: to operate and improve our business
- Legal obligation: to comply with applicable laws and regulations
- Consent: where you have given explicit permission
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. Consultation records are typically retained for seven years following the completion of services.
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. This includes encryption, secure storage systems, and restricted access protocols.
Your Rights
Under data protection legislation, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information in certain circumstances
- Object to processing of your information
- Request restriction of processing
- Receive your data in a portable format
Third-Party Sharing
We do not sell your personal information. We may share information with:
- Service providers who assist our operations under confidentiality agreements
- Professional advisors as necessary
- Authorities when required by law
Contact Us
For questions about this privacy policy or to exercise your data protection rights, please contact us at: [email protected]
Changes to This Policy
We may update this privacy policy periodically. Significant changes will be communicated through our website or directly to affected individuals where appropriate.