GDPR Compliance
Your data protection rights explained
Our Commitment to GDPR
dawn-manta is committed to compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We take our responsibilities as a data controller seriously and have implemented appropriate measures to protect your personal information.
Data Controller Information
dawn-manta acts as the data controller for personal information collected through our website and services. For data protection enquiries, please contact us at: [email protected]
Lawful Basis for Processing
We process personal data under the following lawful bases as defined by GDPR:
- Contract: Processing necessary for the performance of a contract with you or to take steps at your request before entering into a contract
- Legitimate Interests: Processing necessary for our legitimate business interests, provided these do not override your fundamental rights
- Legal Obligation: Processing necessary to comply with legal requirements
- Consent: Where you have given clear consent for specific processing activities
Your Rights Under GDPR
Under GDPR, you have the following rights regarding your personal data:
Right to Access
You may request a copy of the personal information we hold about you. We will respond to your request within one month of receipt.
Right to Rectification
You may request correction of any inaccurate or incomplete personal data we hold about you.
Right to Erasure
In certain circumstances, you may request that we delete your personal data. This right applies when the data is no longer necessary for its original purpose, when you withdraw consent, or when there is no overriding legitimate interest for continued processing.
Right to Restrict Processing
You may request that we limit the processing of your personal data in certain circumstances, such as when accuracy is contested or processing is unlawful.
Right to Data Portability
You may request to receive your personal data in a structured, commonly used, and machine-readable format for transfer to another controller.
Right to Object
You may object to processing based on legitimate interests or for direct marketing purposes.
Special Category Data
In the course of providing our services, we may process special category data, including health information. Such processing is carried out with your explicit consent and is necessary for the provision of benefits and pension consultation services.
Data Transfers
We do not routinely transfer personal data outside the United Kingdom. Where any transfer is necessary, appropriate safeguards are implemented in accordance with GDPR requirements.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected. Our standard retention period for consultation records is seven years, after which data is securely deleted or anonymised.
Data Security Measures
We implement technical and organisational measures to ensure appropriate security of personal data, including:
- Encryption of data in transit and at rest
- Access controls and authentication measures
- Regular security assessments and updates
- Staff training on data protection
- Secure disposal procedures
Exercising Your Rights
To exercise any of your rights under GDPR, please contact us at: [email protected]. We will respond to your request within one month. In complex cases, this period may be extended by two further months, and we will inform you of any such extension.
Complaints
If you believe your data protection rights have been violated, you have the right to lodge a complaint with the Information Commissioner's Office (ICO). However, we would appreciate the opportunity to address your concerns before you approach the ICO, so please contact us in the first instance.
Updates to This Information
This GDPR compliance information may be updated periodically to reflect changes in our practices or legal requirements. The current version will always be available on our website.